Thursday, October 31, 2013

Google Nexus no 4.4 - problem, mistake, bug, fail, not working, Android, KitKat, 4.4, - screwing the customer

Though I consider myself technology agnostic... From time to time, I have strong opinions regarding technology.  Today Google announced that their Google Galaxy Nexus phone (the one I specifically bought for stock Android updates) will not receive the Android KitKat 4.4 update.

Additional information on their Nexus website states that the phone is now out of the 18 month support for updates.  This basically goes against the entire original marketing strategy of the phone and the keynote discussions from Google I/O when they announce the Nexus product line.

I'm livid.  And others are pissed off at Google as well.  Check the threads here - http://productforums.google.com/forum/#!categories/nexus/other-discussions/galaxy-nexus

I see the Google Nexus update to Android 4.4 KitKat (or lack thereof) as a major letdown and failure of Google to adhere to their credo "don't be evil".  They have essentially cut off an entire community of their strongest advocates.

As an IT Manager and career IT professional, it is disheartening for me to feel taken advantage of in this manner.  From this point forward 10/31/13, I will strongly reconsider making choices that involve Google.

UPDATE: There is Change.org petition for this issue - http://www.change.org/petitions/google-update-the-galaxy-nexus-with-android-4-4-kitkat